Requesting Items

Requesting through library staff

If you want an item which is currently out or only available at another C/W MARS Network Library, you may request the item in person at the Information, Reference, or Children’s Desks, or by phone at 413-789-1550 x8862.  We will notify you by e-mail or phone when your item arrives at the library.

You may request three items a day by phone or at the library. You can place more than three requests per day online; however you are only allowed a total of 20 requests on your library card at one time.

Requesting Online

You may also request the item yourself online. First start off by looking in the Agawam Library Catalog. Once you have found the item you are looking for, click the Place Hold button and follow the on-screen instructions.  Make sure to have your library card handy for this step.

Don’t see what you’re looking for?

Try searching the whole state of Massachusetts by using the Virtual Catalog. Start off by choosing which network you belong to. Agawam residents should pick C/W MARS. Then type in your library card number followed by where you would like to pick up any material you find while searching.

Click the Searching and Requesting button, and start your search. After finding the materials you are looking for, click the Request button and fill in the Create Request Screen. Once this is complete, click the Submit Request button.

Note: Your Virtual Catalog request will only be denied for two reasons; one, the material requested is already available locally in the C/W MARS Catalog or two, you have requested non-circulating material that doesn’t leave the owning library,

Requesting items outside of Massachusetts

To borrow something not listed in our library catalog, nor available from the Virtual Catalog, place an interlibrary loan request (ILL) at the Reference Desk, in person, by phone at 413-789-1550 x8862, or by e-mail at illag@cwmars.org. Interlibrary loans may only be placed for Agawam or Feeding Hills residents with a valid library card. Inter-Library Loan service is NOT available to non-resident or reciprocal card holders. You should be aware in placing an ILL request that it can frequently take 2 – 4 weeks or more to receive the desired material from another library. Also, please note that audiovisual (DVD/CD) materials, genealogy and reference books, and equipment are typically not available for loan.

Many libraries, particularly academic libraries, charge borrowing and/or photocopying fees of $15 to $35 when supplying items through ILL. We will make every effort to borrow requested items from libraries that do not charge for this service. When this is not possible, and with your prior agreement, any charges incurred will need to be paid by you before checking out or using the material at the library.